Terms of Service
Last updated: October 2026
About these terms
These terms are the agreement between you and Batasari for using the Batasari app and website. By creating an account or using Batasari, you agree to them. If you don't agree, please don't use Batasari.
Who can use Batasari
You must be 18 or older. Give your real name and date of birth, keep your login to yourself, and don't pretend to be anyone else. You are responsible for what happens on your account.
What Batasari is - and isn't
Batasari helps travellers find each other, plan trips, chat in squads, split costs and stay safe. We don't organise trips, sell tickets or stays, or act as a travel agent. Who you meet or travel with is your own decision. We can't check everyone: the Verified tick means our team checked a live selfie from the app's face check against the person's profile photo - not that a person is safe or honest.
Bookings on other sites
Book buttons open other websites and apps, such as IRCTC and bus, flight and hotel sites. Your booking, payment, cancellation and refund are with them, under their terms. Batasari may earn a commission from some partners, at no extra cost to you. Fares shown in Batasari can change - the booking site shows the final price.
Payments between travellers
Batasari doesn't hold or move money between travellers. Split costs and Pay by UPI only open your own UPI app with the other person's UPI ID, so the payment is between you and them. Only pay people you trust, and only what you agreed. Batasari isn't responsible for money paid to another user and can't recover it, including money lost to fraud or a scam. Report scams to us, and to the National Cyber Crime Helpline: call 1930 or visit cybercrime.gov.in.
Batasari Premium
Premium is optional. It costs ₹29 for 1 month or ₹78 for 3 months (₹87 less 10%). While the founding price lasts, early members pay ₹9 for 1 month or ₹24 for 3 months (₹27 less 10%). The price is shown before you pay and is charged once through Razorpay - it never renews automatically. Premium starts when the payment is confirmed and lasts until the same date one or three months later, plus 2 days to renew before the account returns to the free plan.
Refunds
If you buy Premium and haven't used any Premium benefit, you can ask for a full refund within 24 hours of paying. After that, or once a benefit has been used, that period's fee isn't refundable. Full policy: batasariapp.com/refund.html
Your posts and messages
You own what you post - trips, photos, posts and messages. You let Batasari store it and show it to the people it's meant for, only to run the app. Don't post anything illegal, hateful, sexual, violent or misleading, or anyone's photo or personal details without their permission. We can remove content that breaks these rules. You can report or block anyone from the ⋮ menu. Chats are monitored for safety: if someone in a chat reports another member, our safety team can read that chat to look into it.
Places you share
A secret place you share is public: its name, your photo and words, where it is, and your first name. Share only places anyone may visit - never someone's home or private land - with a photo you took, mark any risks such as deep water or steep edges, and leave out phone numbers and links. A place several people report is hidden until our team looks, and we can remove any place. Visiting one is at your own risk: check the conditions, go with others and respect local rules.
Not allowed
Fraud and scams, including asking for money up front for a trip that isn't real; harassment, threats or hate; fake profiles or pretending to be someone else; spam or advertising; anything illegal; and misusing the app, such as trying to break into it or collecting other users' data.
Suspending and deleting accounts
We can suspend or close accounts that break these terms or the law, or to keep others safe. You can delete your account at any time from Profile → Privacy & Security, or at batasariapp.com/delete-account.html.
Safety
Meet in a public place first, tell someone your plans, and use the Safety tools in the app. In an emergency, call 112. Our safety features help, but we can't guarantee what other people do.
Limits of our responsibility
Batasari is provided as it is. As far as the law allows, we aren't responsible for losses from trips, meetings, payments between users, bookings on other sites, or the app being unavailable. Nothing here takes away your rights under Indian consumer law.
Changes to these terms
We may update these terms. If a change matters, we'll tell you in the app before it applies. Using Batasari after that means you accept the new terms.
Law
These terms are governed by the laws of India.
Contact and complaints
Questions or complaints: support@batasariapp.com, or Help & Support in the app. Grievance Officer (under the IT Rules, 2021): Lokesh Alla, Founder - support@batasariapp.com. We acknowledge complaints within 24 hours and resolve them within 15 days.