Refund & Cancellation Policy

Batasari Premium Membership

Premium is bought for 1 month or 3 months as a one-time payment, not an auto-renewing subscription - it is never charged again automatically. The period runs from the day you pay, and Premium keeps working for 2 more days after it ends so you can renew without a gap.

If you purchase Premium and have not used any Premium benefit, you may request a full refund within 24 hours of payment by contacting us. After 24 hours, or once a Premium benefit has been used, the fee for that period is non-refundable.

Tickets and Stays Booked Through Links

Batasari does not sell tickets or rooms. Train, flight, bus and stay bookings made through links in the app are made on the operator's or partner's own website, and their cancellation and refund terms apply. Please contact that operator or website for cancellations and refunds.

Failed or Unverified Payments

Every payment is verified before anything is charged to your account with us. If verification fails for any reason, no membership is granted on our side. If an amount was still deducted by your bank or UPI app despite this, contact us with your payment reference and it will be investigated and refunded.

How Refunds Are Processed

Approved refunds are processed back to the original payment method (UPI, card, or netbanking) through Razorpay, typically within 5-7 business days depending on your bank.

Requesting a Refund

Email support@batasariapp.com with your payment reference and the reason for the request.